Refund policy

We want you to be happy with your purchase. Please contact us at customersupport@ldn7atelier.com before sending anything back. We’ll provide the correct return instructions and address for your order. Please don’t send a return to an address unless we’ve confirmed it with you.

Changed your mind?

For most online orders, you can tell us you wish to cancel within 14 days of receiving your order, without giving a reason. After telling us, you must send the item back within a further 14 days.

Email customersupport@ldn7atelier.com with your order number. We’ll reply with the return instructions for your order. Unless we agree otherwise, you’ll need to pay the direct cost of return postage.

Please return the item in its original condition, with any packaging and tags. You may handle it as you would in a shop, but we may reduce your refund if it has been handled more than necessary and its value has been reduced.

If you cancel within the legal cancellation period, we’ll refund the item and the standard delivery charge using your original payment method. We may wait to refund you until we receive the item or you provide proof that you’ve sent it back.

Some goods may be exempt from change-of-mind cancellation rights, including items made to your specifications or clearly personalised, and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.

Faulty, damaged or misprinted items

If your item arrives faulty, damaged or misprinted, contact customersupport@ldn7atelier.com with your order number and photos of the issue, if possible. We’ll review your request and provide the appropriate instructions. Please wait for those instructions before returning the item.

If you tell us within 30 days of receiving the item that it is faulty or not as described, you may be entitled to reject it for a refund. After 30 days, you may be entitled to a repair or replacement; if that is unsuccessful or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a refund or price reduction. We’ll cover reasonable return costs where the item is faulty or incorrectly described.

Nothing in this policy affects your statutory rights under UK consumer law.